Privacy Policy

Mellow General Constructions Ltd. (“Mellow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit mellogc.ca (the “Site”) or use our renovation and construction services. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

Information We Collect

We may collect the following types of information:

• Information you provide. When you request a free estimate or contact us, we collect your name, email address, phone number, the service you are interested in, and any details you include in your message.
• Project information. Details you share about your property, renovation needs, and preferences so we can prepare a quote and perform the work.
• Automatically collected information. Basic technical data such as your browser type, device information, and pages visited, which may be gathered through standard web logs and analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates and quotes;
• Schedule, plan, and carry out renovation and construction work;
• Communicate with you about your project and our services;
• Improve our website, services, and customer experience; and
• Comply with legal, regulatory, and contractual obligations.

How We Share Your Information

We do not sell or rent your personal information. We may share it only as needed to operate our business — for example, with trusted subcontractors, suppliers, or service providers who help us deliver our services, or when required by law. Our online contact form is processed through Web3Forms, which transmits your submission to our email inbox.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain business records, and to meet legal or regulatory requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request corrections, and withdraw your consent to our use of your information. To exercise these rights, please contact us using the details below.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Mellow General Constructions Ltd.
• 3255 Sunlight St, Mississauga, ON L5M 0G7
• Phone: +1 (647) 766-4359
• Email: [email protected]